Returns & Refund Policy

Our Commitment

We want you to be completely satisfied with your purchase. If something is wrong with your order, we will make it right.

What Is Eligible for a Return?

You are eligible for a full refund or free replacement if your item is:

• Defective or not working on arrival.
• Damaged during shipping.
• Significantly different from what was described.
• Missing parts or accessories.
• Never arrived within 45 days of your order date.

What Is Not Eligible?

• Change of mind after the item has shipped.
• Damage caused by the customer (drops, liquid damage, misuse).
• Items returned without prior approval.
• Claims made more than 30 days after delivery.

How to Request a Return or Refund

1. Email us at support@trenddrop.tech within 30 days of delivery (or 45 days from order date if not delivered).
2. Include your order number, a description of the problem, and photos or a short video showing the defect or damage.
3. We will review your request within 2 business days and respond with next steps — either a replacement or a refund.

Refund Timeline

Once approved, refunds are processed within 5–10 business days depending on your bank or card issuer. You will receive an email confirmation when the refund is issued.

Do I Need to Ship the Item Back?

In most cases, you do not need to return the item. For defective or damaged goods we will issue a refund or send a replacement without requiring a physical return.

In exceptional cases where a return is necessary, we will provide a prepaid return label or reimburse reasonable return shipping costs.

Order Cancellations

Orders can be cancelled within 24 hours of placement before they are dispatched. Email support@trenddrop.tech with your order number. Once shipped, cancellation is no longer possible.

Questions?

We're here to help. Reach out any time at support@trenddrop.tech and we'll get back to you within 1–2 business days.